SHIPPING DELIVERY

Local deliveries to customers with more than one dog are combined (two or more dogs, same location = ONE delivery charge).

Shipping rates to zip codes outside New York City, Long Island and Westchester depend on the weight of the food and are calculated at the end of the food design process. To these zip codes, we ship only orders of four week minimum supply of fresh food, packaged with dry ice (default order is four weeks).

It is crucial to supply me with detailed instructions about receiving the delivery or about the steps necessary to be taken, to be absolutely sure, that your dog will get the food, even if nobody is home (more details, the better). If you are taking a well deserved vacation, give me a week’s notice so I can freeze enough of the food for you, to take along.

If you have any questions, please call us, email or use live chat.

Example 1

You live in Manhattan, ordered 6 weeks supply of food and you chose to have the food delivered for free. It means that you will have the food delivered 6 times (once a week during the period of 6 weeks) for free.

Example 2

You live in Westchester, ordered 6 weeks supply of food and you chose to have the food delivered 2 x a week. It means that you will have the food delivered 12 times (twice a week during the period of 6 weeks) for a total delivery cost of $120.

Example 3

You live in Palm Beach, FL, ordered 6 weeks supply of food. It means that you will have the food delivered once for a total delivery cost depending on the weight of the food (we negotiated deeply discounted rate with FedEx).

DELIVERY (CUSTOMIZED FOOD)

When you become TopDogDinners™ regular customer, your food will be delivered fresh in cooler bags, 4 times, 2 times, 1 time a week or once a month, depending on your location and/or your Parent’s choice. To reduce the carbon dioxide footprint damaging our environment, they can keep TopDogDinners™ cooler bags and use them for everyday grocery shopping or return them to the delivery driver to be reused. TopDogDinners™ customized, fresh food has to be refrigerated as soon as possible after the delivery

ADDITIONAL INFORMATION

In our local delivery zones (New York City, Long Island, Westchester), the food is hand delivered in thermo insulated canvas shopping bags, to preserve the freshness of the food and to reduce your carbon footprint. Please feel free to keep the bags and use them for everyday grocery shopping.

Outside our local delivery zones (The rest of NY State and lower 48 states), the food is shipped in the afternoon, to be delivered the next morning, no later than 3 pm. The food is packed in the insulated boxes with dry ice. Please be very careful handling dry ice! It is extremely cold and can cause severe burns to the skin! It should be handled with the kitchen mittens. Since dry ice is frozen solid carbon dioxide, it should be taken out of the box and placed in the sink, making sure it is out of reach of children or pets, and left to evaporate. Again, exercise extreme caution, removing dry ice (if any left) from the box.

If you have any questions, please call us, email or use live chat.