QUESTIONS AND ANSWERS

Q. How long does it take to get my order ready?

A. Usually it takes about 4-6 days to design and prepare the food for your dog.

Q. I have 2 dogs, I live in in Queens, NY. Will I be charged for one or two deliveries?

A. We combine deliveries, so if you have one or more dogs and live in NYC, Long Island, and/or Westchester, you will pay only once for a delivery charge.

Q. I live in Nevada, have 3 rescues. Do you combine delivery? How much will I pay for shipping?

A. Your order will be overnighted by Fedex. We will charge you a special, discounted rate that we have negotiated with Fedex, based on the combined weight of the food. The food will be shipped with dry ice, so the freshness of the food will not be affected. See the shipping cost before checkout.

Q. I have a rare, 4 year old Nova Scotia Duck-Tolling Retriever, can you design the food for my dog?

A. Absolutely! We have a formula for each dog that is on our list of 368 breeds.

Q. I do not use pork at my household. I see that you add Canadian bacon to the food. Can you adjust my dog’s food recipe accordingly?

A. Yes, of course. Our food is fully customized, based on your dog’s needs. The more info you give us, the better design we can create.

Q. How can I place my order?

A.  You can register online at www.TopDogDinners.com and fill out the form or give us a call. You can also use our live chat option on our web site.

Q. Do you have any free delivery options?

A.  Yes, we have free delivery plans for local delivery areas (New York City, Long Island, Westchester).

Q. I want the freshest food for my dog. What can you offer?

A. If you live in our hand delivery area (NY City five boroughs , Long Island, Westchester), we can deliver your customized dog food 1, 2 or 4 times a week.

Q. Why is TopDogDinners food better than other brands?

A. TopDogDinners food is better for your dog because it is the only custom designed food, made fresh in New York with the ingredients that are even approved by the USDA for human consumption. Our food is based on your dog’s specific characteristics, because every dog is different.

Q. Are there any byproducts or “meals” in your dog food?

A. I never put any byproducts or so called “meals” in my dog food. I will never risk any dog’s health or life, like the big, heartless companies do!

Q. Is the commercial dog food still being recalled?

A. Yes! The big commercial dog food companies recall their food every 3 weeks on average. In 2013 there were around 240 dog food recalls.

Q. Can I sample your customized food first?

A. Yes, you can become a TopDogDinners member for free and get a “10 day free trial” food supply by registering and entering your information in the free trial offer form. By sending in a selfie pic of your dog, you will be entitled to receive an additional day. Take advantage of this free trial, and put your dog on the path to a good diet.

Q. Why there are no prices for your food listed?

A. I do not list prices because your dog’s food is prepared freshly, from scratch, and specifically designed for your dog! That means that to give you the right price I need as much information as possible about your dog. Our average price is around $4 per pound but if you feed your dog one pound of dry food that has a protein content of 20%, it would equal about a half pound of TopDogDinners food. Besides, you know how expensive veterinary care is. With our healthy, natural, fresh dog food, your dog will be healthier and you will save on veterinary visits.

Q. I live in Niagara Falls, NY. Can I still order TopDogDinners food?

A. Niagara Falls is outside of my hand delivery area (NY City, Long Island and Westchester), however you can still utilize my UPS/FedEx overnight  delivery option (see “Shipping/Delivery” section) which is also designed to preserve the freshness of your food.

Q. Do you deliver your food to New Jersey or any other state?

A. Yes, we overnight our food to all lower 48 states. We use UPS/FedEx to deliver your food  in Styrofoam containers,  packed with dry ice to keep the food fresh.

Q. Can I keep the insulated delivery bag the food comes with?

A. Yes, insulated TopDogDinners delivery bags can be used for your everyday grocery shopping, eliminating plastic shopping bags and reducing your carbon footprint.

ASK WENDY

Your Name (required)

Your Email (required)

Phone (required)

Your Message